With over 10 years Private Practice experience, I am a proven consultant in Practice Management with a Physiotherapy degree and multifaceted project management skills.
As a multi-dimensional professional, I actively treat patients, run group classes in a sports Private Practice as well as oversee the operations of the business as Practice Manager.
Taking on this additional role of Practice Manager highlighted my foundational skills in problem solving and organising. This consequently allowed me to realise that my skills could be applied in varying environments.
My passion for organisational management stemmed from there and has expanded. My experience has shown me how many businesses are strangled by cumbersome processes; processes that once streamlined allow businesses to focus on their main purpose and thrive.
My current role in the frontline and behind the scenes allows me to offer a unique and invaluable perspective to those whom I work with.
"A Jack of all trades is a master of none, but oftentimes better than a master of one."
Through streamlining systems and processes, I have managed to reduce hours required to manage the practice by 15 hours a week and reception hours required by 12 hours. Whilst increasing patient numbers, revenue, appointment slots and enabling an NPS of over 90 to be maintained; all without a net increase of occupancy expenses.
To use my passion and enjoyment of streamlining processes to help those in my field excel.
To help create Allied Health clinics that provide a 5 star service to their patients
To allow the most experienced clinicians, the Directors and Owners, to remain on the tools rather than at a desk
To alleviate stress and create enjoyment amongst teams